Music Factory

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General Frequently Asked Questions

Have more questions even after going through the Customer Care section? Have a look here and see what others have also asked and the replies to them. If your questions are still unanswered, send us an enquiry right away at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will try our best to get back to you asap.


General F.A.Q

Q: How does Music Factory Online shop work?

Music Factory Online store is design to facilitate our customers to have an easier approach to browse and purchase all our products online. As the products are categorize into individual categories, it allows online users to have a better shopping experience.

Q: What are the benefits purchasing through online?

We will have regular promotions and discounts online allowing online users to take advantage of the limited time discounted items that is only on special price online.

Q: How will i know whether my order has been placed?

A confirmation email will be sent to you once we have confirmed that the payment is received. You can also log in to your account to check your order details and status of your order.

Q: How will i know whether my purchases has been delivered and by how?

Please refer to our delivery section on how the delivery is done and charges here.

Q: Will i be eligible for a refund / exchange if my product is defective?

Please refer to the returns section on how the refund or exchange should be done here.

 


Products F.A.Q

Q: Will i be eligible for a refund / exchange if my product is defective?

Please refer to the returns section on how the refund or exchange should be done here.

Q: How can i try out the products?

You can visit our Music Factory showroom at Blk 106, #02-64, Clementi St 12, Singapore 120106 if you wish to have a feel and look of the instruments first. You can then proceed with the purchase directly from our showroom.

Q: I have purchase a wrong item online. How do i go about it?

Music Factory gladly allow exchanges of all our regular priced products within 7 days of receipt for Singapore customers and 14 days for overseas customers.